1111pet Frequently
Asked Questions

Creating an account on 1111pet takes under two minutes. Visit the registration page, enter your mobile number or email address, choose a secure password, and confirm you are 18 years of age or older. Once your details are submitted, you will receive a verification code to confirm your account. After verification, your account is active and ready to use.

1111pet requires a valid government-issued photo ID for KYC verification — the most common document accepted is the Bangladesh National Identity Card (NID). Alternatively, a valid passport or driving licence is accepted. You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and, in some cases, a selfie holding your ID document. All documents are reviewed by the 1111pet compliance team, typically within 24 hours.

If you are unable to log in to your 1111pet account, first check that you are entering the correct username and password — passwords are case-sensitive. If you have forgotten your password, use the password reset option on the login page, which will send a reset link to your registered email or mobile number. If your account appears to be locked or suspended, contact the 1111pet support team at support@1111pet for assistance.

To permanently close your 1111pet account, send an email to support@1111pet with the subject line "Account Closure Request" and include your registered username. Before closing, ensure you have withdrawn any remaining balance. Permanent account closure is irreversible — once actioned, your account cannot be reopened. If your closure request is related to problem gambling, please also review the self-exclusion options on our Responsible Gaming page, which may better suit your needs.

No. 1111pet strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact support@1111pet immediately to have the duplicate removed.

To deposit via bKash on 1111pet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a designated bKash merchant number. Send your deposit amount from your bKash app to that number, then enter the transaction ID into the 1111pet deposit form and confirm. Deposits via bKash are typically credited to your 1111pet account within 5 to 15 minutes.

Nagad deposits on 1111pet are processed almost instantly and are usually reflected in your account balance within 5 to 15 minutes of the transaction being completed. If your deposit has not appeared after 30 minutes, check that the transaction ID you entered matches your Nagad payment confirmation exactly, then contact the 1111pet support team with your transaction details.

The minimum deposit amount on 1111pet is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. Some promotional offers may require a higher minimum deposit to qualify — always check the specific bonus terms before depositing.

The minimum withdrawal amount on 1111pet is ৳500 BDT. Withdrawals are processed to your registered payment method — bKash, Nagad, Rocket, Upay, or linked bank account. Your account must be fully KYC-verified before any withdrawal can be processed. Most withdrawals are completed within 1 to 24 hours, depending on the payment method and the time of day the request is submitted.

1111pet does not charge any platform-side fees for deposits or withdrawals. However, your mobile banking provider (such as bKash, Nagad, or Rocket) or bank may apply their own standard transaction fees. Always check your payment provider's current fee schedule. 1111pet will clearly display any applicable conditions before you confirm a transaction.

As a general rule, 1111pet processes withdrawals back to the same payment method used for the most recent deposit. This policy exists to prevent fraud and ensure that funds are returned to their verified source. If you need to withdraw to a different method due to exceptional circumstances, contact the support team at support@1111pet to discuss your options.

Yes. 1111pet offers betting on Bangladesh Premier League (BPL) matches, including pre-match and live in-play markets. You can bet on outcomes such as match winner, top batsman, total runs, and more. BPL coverage is available throughout the tournament calendar, and 1111pet also covers international fixtures involving the Bangladesh Tigers, IPL, T20 World Cup, and other major cricket events.

1111pet features a wide library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and more. The selection includes classic 3-reel slots, modern 5-reel video slots, and jackpot slots with large prize pools. Games are playable directly in your browser with no download required. Use the search and filter tools on the Slots page to browse by provider, theme, or RTP percentage.

All games on 1111pet use certified Random Number Generator (RNG) technology to ensure that every outcome is entirely random and independent of previous results. Our platform is committed to fair play and operates with SSL encryption to protect all player data and transactions. Game RTPs (Return to Player percentages) are set by the respective game providers and are consistent with industry standards.

Yes. 1111pet is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in any modern mobile browser — no app download is required. All games, betting markets, deposit options, and account management features are accessible on mobile, making it easy to play on the go from anywhere in Bangladesh.

1111pet offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and percentage match may vary based on current promotions — always check the active offers on the promotions page after registering. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before requesting a withdrawal of bonus funds. The full terms for each offer are clearly listed on 1111pet's promotions page.

Yes. 1111pet periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions. Free spins are typically tied to specific slot games and may carry their own wagering requirements on any winnings generated. Check the promotions section of your 1111pet account regularly or opt in to promotional emails to stay updated on the latest free spins offers.

1111pet rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits or other benefits. Higher-activity players may be invited into VIP tiers, which offer enhanced bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions. Contact support@1111pet for details on the current VIP programme structure.

1111pet operates as a secure online gaming platform protected by SSL encryption, ensuring that all player data and financial transactions are kept private and safe. We are committed to fair play and responsible gaming across all markets we serve, including Bangladesh. Players are responsible for understanding the local regulations applicable to online gambling in their jurisdiction. 1111pet does not make specific legal claims on behalf of individual players.

The minimum age to register and play on 1111pet is 18 years old. This is a strict, non-negotiable requirement. All players must confirm their age at registration, and 1111pet conducts mandatory KYC age verification before processing any withdrawal. Accounts found to belong to individuals under 18 are immediately closed and any deposited funds are returned.

You can set daily, weekly, or monthly deposit limits directly from your 1111pet account settings. Any reduction in your limit takes effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. Setting a deposit limit is one of the most effective responsible gaming tools available and is strongly encouraged for all players.

To self-exclude from 1111pet, send an email to support@1111pet with the subject line "Self-Exclusion Request" and include your registered username. Self-exclusion periods range from 6 months to 5 years, or permanently. Your account will be deactivated within minutes during support hours, all marketing communications will stop, and you will not be able to log in for the duration of your exclusion period.

If you feel that gambling is no longer just entertainment and is starting to affect your finances, relationships, or mental wellbeing, please reach out to the 1111pet responsible gaming team immediately at support@1111pet. We can help you activate deposit limits, time-out tools, or full self-exclusion — all confidentially and without judgment. You can also seek independent support through professional counselling services or mental health resources available in Bangladesh, such as those offered through BRAC or the National Mental Health Institute (NIMH) in Dhaka.