Responsible Gaming
at 1111pet —
Play Smart, Stay Safe
At 1111pet, responsible gaming is not an afterthought — it is a core part of how we operate. We provide every player in Bangladesh with the tools, knowledge, and support needed to enjoy gaming as a form of entertainment, not a source of harm. This page explains your rights, our tools, and where to get help.
Our Commitment to Safe Play
1111pet was built for players across Bangladesh who enjoy the thrill of cricket betting, live casino games, and slots as a form of leisure. We believe that entertainment should never come at the cost of a player's financial wellbeing, mental health, or family stability. That conviction shapes every decision we make about how the platform operates.
Responsible gaming is not a legal checkbox at 1111pet — it is a standing operational priority. Our team actively monitors patterns of play, maintains robust player protection tools, and ensures that every registered player has clear, frictionless access to controls that put them firmly in charge of their own gaming activity. We are committed to transparency about the risks associated with gambling and to providing honest guidance when players need it most.
We operate in full recognition that gambling can become harmful for a minority of players. If you ever feel that your gambling is moving from entertainment toward compulsion, we want you to reach out to us immediately at support@1111pet. Our support team is trained to help, not to judge — and every responsible gaming request is handled with strict confidentiality.
Platform Principle: 1111pet will never use manipulative design, misleading bonus terms, or artificial urgency to push a player toward gambling beyond their means. All promotional offers are clearly explained, and opting out of marketing communications is always available on request.
18+ Age Restriction & Verification
Access to 1111pet is strictly limited to individuals aged 18 years and above. This is not merely a policy statement — it is enforced through mandatory identity verification at the point of registration and again at the point of any significant withdrawal. We take underage gambling extremely seriously and apply zero tolerance to any attempt to circumvent this requirement.
When you register for an account, you are required to confirm that you are 18 or older. Our KYC (Know Your Customer) verification process then validates your declared identity against government-issued identification documents, including National Identity Cards (NID) issued by the Bangladesh Election Commission. Accounts where age cannot be verified will be suspended pending the provision of acceptable documentation.
If you are a parent or guardian and you believe that a minor in your household may have accessed 1111pet, please contact us immediately at support@1111pet. We will investigate the matter without delay, suspend the account, and return any funds deposited by the minor in full.
Underage Gambling Warning
- It is a violation of 1111pet's terms for anyone under 18 to register or play.
- Any account found to belong to a minor will be permanently closed immediately.
- All funds associated with an underage account will be returned and no winnings will be paid.
- We may report cases of fraudulent age representation to the relevant authorities.
Parental Controls: We strongly recommend that parents and guardians install reputable internet filtering software on shared devices to help prevent minors from accessing gambling websites. This is a complementary measure alongside our own age verification systems.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify from the inside. Many players who experience gambling-related harm do not recognise the warning signs until the problem has become serious. At 1111pet, we want every player in Bangladesh to be equipped with the self-awareness needed to catch these patterns early — before they cause lasting damage.
Gambling becomes a problem when it stops being a source of entertainment and starts interfering with your finances, relationships, work, or mental health. The following indicators are commonly associated with problem gambling behaviour. Honest self-reflection is the first step toward taking back control.
Self-Assessment — Warning Signs to Watch For
- 1You spend more money on gambling than you can comfortably afford to lose.
- 2You chase losses — placing further bets to try to recover money you have already lost.
- 3You find it difficult to stop gambling once you have started, even when you intended to.
- 4Gambling is taking time away from your family, work, studies, or social life.
- 5You feel anxious, irritable, or restless when you are not able to gamble.
- 6You have borrowed money, sold possessions, or taken out loans to fund gambling.
- 7You hide your gambling activity from family members or close friends.
- 8You have made repeated unsuccessful attempts to cut back or stop gambling.
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to take a break from 1111pet using our time-out or self-exclusion tools described in the sections below. You should also consider speaking with a trusted friend, family member, or professional counsellor. Acknowledging a problem early makes recovery significantly more achievable.
You Are Not Alone: Gambling-related harm affects people from all walks of life. There is no shame in asking for help. 1111pet will support any player who reaches out about a gambling problem — confidentially and without judgment. Contact us at support@1111pet.
Player Protection Tools
1111pet provides a comprehensive suite of player protection tools that give you direct control over your gaming activity. These tools are available to all registered players at any time, free of charge, and take effect immediately upon request. You do not need to provide a reason to use any of these tools — they are there for your benefit, and we will never attempt to discourage you from using them.
Deposit Limits
Set a maximum BDT amount you can deposit per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly but require a 7-day cooling-off period to increase.
Session Time Limits
Define the maximum length of a single gaming session. When your session limit is reached, you will be automatically logged out and required to log back in to continue. A gentle on-screen reminder appears 10 minutes before your limit expires.
Time-Out (Short Break)
Take a short break from 1111pet for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Time-outs cannot be ended early.
Self-Exclusion
Request a longer-term or permanent exclusion from 1111pet. Self-exclusion periods are available from 6 months up to 5 years, or permanently. During exclusion, your account is deactivated and marketing communications are immediately suspended.
Reality Check Alerts
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered in the current session. Reality checks help you maintain an accurate picture of your gaming activity in real time.
Loss Limits
Set a maximum net loss amount over a defined period. Once your loss limit is reached, 1111pet will automatically prevent further play for the remainder of that period, regardless of your remaining account balance.
To activate any of these tools, log in to your 1111pet account and navigate to your account settings, or contact our support team directly at support@1111pet. All tool activations are confirmed by email to your registered address. Changes that restrict your play are applied immediately; changes that loosen restrictions are subject to a mandatory review period.
Self-Exclusion & Account Closure
Self-exclusion is one of the most important tools available to any player who is concerned about their gambling. At 1111pet, we make the self-exclusion process as simple and frictionless as possible because we understand that when a player reaches this point, speed matters. There are no obstacles, no waiting periods, and no persuasion attempts — your request will be actioned immediately.
To request self-exclusion, send an email to support@1111pet with the subject line "Self-Exclusion Request" and include your registered username or email address along with your preferred exclusion period. You may also initiate self-exclusion directly from your account settings dashboard. Your account will be deactivated within minutes of the request being received during support hours.
During your self-exclusion period, the following measures apply automatically:
- You will not be able to log in to your 1111pet account.
- All pending promotional emails and bonus notifications to your address will be halted.
- Any pending withdrawal requests will be processed and funds returned to your registered payment method.
- You will not receive any marketing communications for the duration of your exclusion.
If you wish to permanently close your account rather than use a time-limited self-exclusion, that option is also available. Permanent account closure means your account cannot be reopened, even after your stated exclusion period. Any remaining balance will be returned to your registered payment method after appropriate verification.
Important Note on Re-Opening: Once a self-exclusion is in place, 1111pet will not re-open your account before the exclusion period has expired, regardless of any request to do so. This safeguard is in place to protect you. After the exclusion period ends, a further 7-day reflection period applies before the account can be reactivated.
Deposit Limits & Spending Controls
Managing the money you put into your 1111pet account is the most direct way to ensure that gambling stays within what you can comfortably afford. Deposit limits are the single most effective spending control tool, and we encourage every player — not just those experiencing difficulties — to set one as a baseline habit from the moment they register.
1111pet supports deposit limits denominated in Bangladeshi Taka (BDT) across three time horizons: daily, weekly, and monthly. You can set any combination of these three limits simultaneously. For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000 to give yourself layered protection at different timescales.
Key rules that govern how deposit limits work at 1111pet:
- Immediate effect: Any reduction in your deposit limit takes effect instantly. If you lower your daily limit from ৳5,000 to ৳2,000, that lower limit applies from the moment you save the change.
- 7-day cooling-off for increases: Any request to increase a deposit limit is subject to a mandatory 7-day delay before the higher limit takes effect. This gives you time to reconsider before more funds become available.
- No override: Once a deposit limit is reached in a given period, no deposit method — including bKash, Nagad, Rocket, Upay, or bank transfer — will be accepted until the period resets.
- Transparent tracking: Your account dashboard shows your current period's deposit usage against your set limit in real time, so you always know exactly where you stand.
Spending Reality Check: Before setting a deposit limit, consider your total monthly income and subtract essential living costs such as rent, food, transport, and family obligations. The amount available for discretionary entertainment — which gambling falls under — is what your monthly deposit limit should reflect. Never gamble with money you need for daily life.
Support Resources & Helplines
If you feel that gambling is becoming a problem for you or someone you care about, please do not wait to seek help. Support is available both through 1111pet and through independent organisations that specialise in gambling-related harm. Reaching out is a sign of strength, not weakness — and early intervention significantly improves outcomes.
1111pet Support Team: Our dedicated responsible gaming support staff can be reached at support@1111pet with the subject line "Responsible Gaming Help". We aim to respond to all responsible gaming enquiries within 2 business hours (Bangladesh Standard Time, UTC+6). We can help you activate any player protection tool, initiate self-exclusion, process account closures, and signpost you to specialist support services.
In addition to contacting us directly, we encourage players who are experiencing gambling-related distress to explore the following types of support:
- Trusted Family or Friends: Talking to someone close to you about your concerns is often the first and most important step. Many people find that honest conversation with a family member helps them take control of the situation.
- Professional Counselling: A trained counsellor or psychologist can provide personalised, confidential support. Many healthcare providers in Bangladesh, including those affiliated with BRAC, offer mental health counselling services.
- National Mental Health Helplines: Bangladesh's National Mental Health Institute (NIMH) in Dhaka provides psychiatric and psychological support services. Contact your nearest district hospital or healthcare provider for referral information.
- Gamblers Anonymous (GA): GA is a fellowship of individuals who share their experiences, strengths, and hopes with each other to help solve their common problem and recover from gambling addiction. GA operates internationally and has resources available in multiple languages.
Responsible Gaming Contact: Email support@1111pet with the subject line "Responsible Gaming Help". All communications are handled in strict confidence. Whether you want to set a limit, take a break, or simply talk through your concerns, our team is here to help without judgment.
Protecting Minors
The protection of children and young people from exposure to gambling is a responsibility that 1111pet takes with the utmost seriousness. Our platform is intended exclusively for adults aged 18 and above, and we maintain comprehensive measures to prevent access by minors at every stage of the player journey.
Beyond our own platform controls, we recognise that the home environment plays a critical role in keeping young people safe from gambling content. If you share a device or internet connection with children or teenagers, we recommend the following practical steps:
- Use parental control software: A range of reputable parental control tools — including those built into Android, iOS, Windows, and third-party applications — allow you to block access to gambling websites by category. Set these up on all shared devices.
- Keep login credentials private: Do not save your 1111pet username and password in a browser or app that is accessible to children. Log out after each session and do not allow auto-fill on shared devices.
- Open conversations about gambling: Talking honestly with young people about the nature of gambling — that it is entertainment for adults, that outcomes are random, and that losses are more common than wins — is one of the most effective protective measures available.
- Monitor unusual activity: If you notice unexplained transactions through bKash, Nagad, Rocket, or Upay on a family account, investigate promptly. Underage gambling often goes undetected until financial harm has already occurred.
If you have any reason to suspect that a minor has accessed or attempted to access 1111pet, please contact us immediately at support@1111pet. We will act swiftly to investigate and, where confirmed, close the relevant account, return any funds, and take all steps within our power to prevent recurrence.
Our Pledge: 1111pet will never knowingly permit a person under the age of 18 to register, deposit, or play on this platform. Age verification is mandatory and non-negotiable for all players across Bangladesh and beyond.
Six Pillars of Responsible Gaming at 1111pet
Every feature below is live on the platform today — available to all registered players in Bangladesh at no cost and with no friction.
SSL-Encrypted Platform
Every session on 1111pet is protected by industry-standard SSL encryption. Your personal data, payment details, and account activity are secured end-to-end, giving you peace of mind as you play.
Flexible Spending Controls
Set daily, weekly, and monthly deposit limits in BDT to match your personal budget. Limits are enforced automatically across all payment channels including bKash, Nagad, and Rocket — no manual tracking needed.
Session Time Management
Time passes quickly when you are playing. Our session time limits and reality check alerts keep you grounded, reminding you how long you have been playing and how much you have wagered in each session.
Instant Self-Exclusion
When you need to step away, 1111pet will never stand in your way. Self-exclusion requests are processed immediately, your account is deactivated, and all marketing is stopped — no questions asked.
Mandatory Age Verification
All players must verify their age before full account access is granted. Our KYC process uses government-issued ID to confirm that every active player on 1111pet is at least 18 years old.
Dedicated Support Team
Our responsible gaming support staff are trained to help players who are concerned about their gambling. Reach them at support@1111pet. Every request is handled confidentially and compassionately.
Play Responsibly at 1111pet
Gambling should always be fun. If you feel in control and want to explore what 1111pet has to offer — from cricket betting to live casino games — we are here for you. If you ever need support, so are we.