Privacy Policy
at 1111pet
At 1111pet, we are committed to handling your personal information with the highest standards of care and transparency. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have over your information as a player based in Bangladesh.
Information We Collect
When you register and use 1111pet, we collect a range of personal data that is necessary to operate your account, process payments, verify your identity, and deliver a safe gaming experience. We collect only what is genuinely required — no more. The categories of personal information we collect are set out below.
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account updates |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically on each session |
| Usage Data | Games played, bets placed, time spent, feature interactions, navigation paths | Continuously during active sessions |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | When you contact our support team |
| Verification Documents | Scanned copies of NID, utility bills, bank statements | KYC requests & account review |
We do not knowingly collect sensitive personal data beyond what is listed above. We do not collect biometric data, political opinions, religious beliefs, or health information. We do not collect data from persons under the age of 18. If we discover that data has been collected from a minor, it will be permanently deleted without delay.
Voluntary Disclosure: Some information is provided voluntarily by you — for example, when you contact our support team or participate in a survey. You are not required to provide this information, but declining to do so may limit the assistance we can offer.
How We Use Your Data
1111pet processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your data are as follows:
- Account Management: To create, maintain, and administer your 1111pet account, verify your identity, and ensure only you can access your account.
- Payment Processing: To facilitate BDT deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, or Mastercard) and to maintain accurate transaction records.
- Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including verifying the source of funds where necessary.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the platform and to our players.
- Responsible Gaming: To monitor player behaviour patterns, enforce self-exclusion requests and deposit limits, and identify players who may be exhibiting signs of problem gambling so that appropriate support can be offered.
- Customer Support: To respond to your questions, investigate complaints, and resolve disputes related to your account, transactions, or gameplay.
- Platform Improvement: To analyse aggregated usage data so that we can improve the 1111pet platform, optimise game offerings, and enhance the overall player experience.
- Marketing Communications: To send you promotional offers, bonus notifications, and tournament announcements where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support@1111pet.
Legal Basis: Each processing activity rests on one of the following legal grounds: performance of a contract with you, compliance with a legal obligation, our legitimate interests (fraud prevention, platform security), or your explicit consent (marketing). We do not process your data on grounds of legitimate interests where those interests are overridden by your fundamental rights.
Data Sharing & Disclosure
1111pet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the rights and safety of our players and staff. The parties with whom we may share your information are limited to the following categories:
- Payment Service Providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and our banking partners to process your deposits and withdrawals securely. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
- Identity Verification Partners: Where enhanced KYC verification is required, we may share identity documents with specialist third-party verification services. These partners are contractually prohibited from using your data for any purpose other than the specific verification task.
- Game Technology Providers: Platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their games. They do not receive your full identity profile.
- Fraud Prevention Services: We use industry-standard fraud detection tools that process technical data (IP address, device fingerprint, behavioural patterns) to identify and block fraudulent activity. Data shared with these services is subject to strict contractual protections.
- Legal & Regulatory Authorities: We will disclose your personal data to law enforcement, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the safety of our players or the integrity of our platform.
- Professional Advisers: Our legal counsel, accountants, and auditors may access personal data in the course of providing professional services to 1111pet. All such advisers are bound by strict confidentiality obligations.
All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures to protect that data and to process it only for the purposes for which it was shared.
No Data Sales: 1111pet has never sold player data and will never do so. If you receive unsolicited marketing communications claiming to be from or related to 1111pet, please report this immediately to support@1111pet as it may indicate a phishing attempt.
Cookies & Tracking Technologies
1111pet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how you interact with the site. A cookie is a small text file stored on your device when you visit a website. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | Session / up to 24 hours |
| Functional | Language preferences, game display settings, last-visited sections | Up to 12 months |
| Analytics | Anonymised page views, feature usage, performance metrics to improve the platform | Up to 24 months |
| Marketing | Tracking opt-in promotional interactions to deliver relevant bonus offers | Up to 12 months |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the 1111pet platform. Functional, analytics, and marketing cookies may be controlled through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some platform features.
We do not use tracking technologies to serve advertising on behalf of third-party advertisers. Any analytics data collected is used solely for the purpose of improving the 1111pet platform and player experience.
Browser Controls: Most modern browsers allow you to view, manage, and delete cookies through their settings menus. Consult your browser's help documentation for specific instructions. Clearing all cookies will log you out of your 1111pet session and reset any saved preferences.
Data Retention & Security
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The specific retention periods we apply are as follows:
- Active Account Data: Retained for the full duration your account is active on 1111pet, plus a further period of up to 5 years following account closure to comply with financial record-keeping and AML obligations.
- Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial compliance requirements.
- KYC & Identity Documents: Retained for up to 5 years following account closure or the completion of the relevant verification process, whichever is later.
- Support & Communications Data: Retained for up to 3 years from the date of the last interaction, unless a longer retention period is required by an ongoing dispute or legal matter.
- Marketing Consent Records: Retained for as long as you hold an active account, and for up to 2 years following account closure, to demonstrate compliance with consent requirements.
- Technical & Log Data: Automatically purged after 12 months unless retained as part of a fraud investigation or security review.
1111pet implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial data at rest, strict access controls ensuring only authorised personnel can access player data, regular internal security audits and vulnerability assessments, and multi-factor authentication for staff accessing administrative systems.
Security Incident Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 1111pet will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We will also report qualifying incidents to the relevant supervisory authority within the timeframe required by applicable law.
Your Privacy Rights
As a player on 1111pet, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at support@1111pet with the subject line "Privacy Request" and a description of the specific right you wish to exercise. We will respond within a reasonable timeframe and will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
- Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can also update certain account details directly through your account dashboard.
- Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for its original purpose and we are not subject to a legal obligation to retain it — you have the right to request the deletion of your personal data.
- Right to Restrict Processing: You have the right to request that we temporarily suspend our processing of your data while an accuracy dispute is resolved, or where you object to processing based on our legitimate interests.
- Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Identity Verification for Privacy Requests: To protect your data from unauthorised disclosure, we may ask you to verify your identity before processing a privacy request. We may ask you to confirm certain account details or provide a copy of a government-issued identity document. This step is taken in your interest and is not an attempt to obstruct your rights.
Third-Party Services
The 1111pet platform integrates with a number of third-party services to deliver the full range of games, payment options, and platform functionality that our players in Bangladesh expect. Each of these integrations involves some degree of data exchange, which is described in this section.
Our game content is provided by certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, your device communicates with the game server operated by that provider. The provider may receive technical data including your session token, device type, and game interaction data. This data is used solely to operate the game and record its outcome. Game providers are contractually prohibited from using this data for any independent marketing or profiling purposes.
Our payment processing integrations with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard require that relevant financial data be transmitted to the respective provider to process your transaction. Each provider operates under its own privacy policy and is subject to applicable Bangladesh Bank regulations governing the handling of financial data.
We use analytics tools to measure platform performance and understand how players navigate 1111pet. Any data shared with analytics providers is anonymised or pseudonymised before transmission. Raw personal data — such as your name, email address, or financial details — is never shared with analytics providers.
External Links: 1111pet does not include links to external third-party websites within its platform. If you navigate away from 1111pet independently, we have no control over the privacy practices of any external site and accept no responsibility for their data handling. We recommend reviewing the privacy policy of any website you visit.
Policy Updates & Contact
1111pet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes to the platform's features, or changes in applicable law. When we make material changes to this Policy, we will notify registered players by email to their registered address and/or by displaying a prominent notice on the platform for a period of at least 14 days prior to the changes taking effect.
The version of this Privacy Policy that governs your use of 1111pet is the version published at the time of your most recent session. If you continue to use the platform after a revised Privacy Policy has taken effect, that continued use constitutes your acceptance of the revised terms. If you do not agree with any material change to this Policy, you have the right to close your account and withdraw your data as described in the Your Privacy Rights section above.
The current version of this Privacy Policy was last updated in January 2026. Prior versions of this Policy are available on request by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which 1111pet handles your personal data, please contact us directly. Our privacy support team is based in Bangladesh Standard Time (UTC+6) and aims to respond to all privacy-related enquiries within 5 business days.
Privacy Contact: All privacy requests, data subject rights exercises, and data protection enquiries should be directed to support@1111pet with the subject line "Privacy Request". Please include your registered email address and a clear description of your request so that we can assist you as efficiently as possible.
How We Protect Your Data
Every measure we take is designed to give you full confidence that your personal information is handled with care, integrity, and professionalism at 1111pet.
256-bit SSL Encryption
All data transmitted between your browser and 1111pet is protected by industry-standard 256-bit SSL/TLS encryption. This ensures that your personal details, payment data, and login credentials cannot be intercepted during transmission.
Strict Access Controls
Access to player data within 1111pet is limited to authorised personnel on a strict need-to-know basis. Staff with data access are subject to confidentiality agreements and regular data protection training.
Encrypted Data Storage
Sensitive personal and financial data stored in our systems is encrypted at rest. Encryption keys are managed separately from the encrypted data, so even in the unlikely event of a storage breach, your data remains unreadable.
No Data Sales — Ever
1111pet has a firm, unconditional policy against selling player data to third parties. Your information is used exclusively to operate your account, process payments, and improve your gaming experience on our platform.
Defined Retention Periods
We do not hold your data indefinitely. Clear retention periods are defined for every category of personal data we process, and automated deletion processes are in place to remove data once the applicable retention period has expired.
Your Rights, Upheld
We take your data subject rights seriously. Access requests, correction requests, erasure requests, and consent withdrawals are handled promptly by our dedicated privacy support team, reachable at support@ 1111pet.
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